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FAQ
1. Why does my plastic product appear scratched/damaged?
A plastic film protects the gloss ABS plastic surface & sometimes that can make it look as though they are damaged. Please make sure you have removed the protective film before contacting us about this. This is one of the most common customer service calls we receive! So please peel this back before getting disappointed.
2. Do you make a particular product for my bike?
If it is not shown as available on the website then probably not, but if your model is a new release & you join our mailing list we can let you know if and when we go into production for the item you want. May be it is listed as another name? E.G. Fly Screen (Light Screen - Fender Eliminator (Eliminator) - Undertray (Tailguard) - Headlight Protector (Lens). Also some items are used as a Universal item for various models like Indicators etc.
3. Do you offer colour matching?
Regrettably, as there are so many different variations of colours & codes around the World, we do not offer this service as it would add too much cost into the products to have them spray painted for Australia.
4. Can my package be tracked?
Yes. We can trace most parcels via Australia Post if they fail to arrive, but please contact us for more details if required.
5. Do you ship to other countries?
No each Agent in every Country is approved by Powerbronze International Ltd to sell only within their region - please visit the “Shopping Basket” and click on the moving globe for more information on delivery costs. Please Note: there are no guarantees offered by Powerbronze Australia if purchased from any other source except from Powerbronze Australia or from our authorised Australian Retail Bike Shops that are agents.
6. What is your returns policy?
If you have a problem please contact the place you purchased it from either the Retail Bike Shop or us directly - if faulty a replacement will be supplied ASAP Free of Charge. If not & maybe you have mistakenly ordered the wrong item or have a change of heart & dont like the look of the item on the bike, we have the right to refuse or charge a nominal fee for restocking.
7. Does everything I need to fit an item come with the product?
Where applicable, we supply all of the fixtures and fittings you would need, together with clear user instructions.
8. Where can I see the Powerbronze products?
Please speak to your favorite Retail Bike Shop or go to the "Search by Bike" section on this website, every item that we manufacture is shown. On the website try the "Project Bikes" section for your model with all available items fitted, also try the Photo Gallery both here on the "Shop" and on www.powerbronze.com.au for customer bikes photos. We are an importer/distributor and regrettably do not have or require a showroom facilities for public browsing.
9. What is a "special order"?
If we import something specially for you that is not a stocked item in Australia, then this is a "Special Order". For example, screens come as standard colours in Light Tint or Dark Tint. Anything different to these would be a special order.
10. If I order more than one item will it cost more to ship?
The post and packing charge is applied on each order irrespective of how many items you purchase according to weight, so the more you buy, the more you save. Once any package exceeds 1 KG we are required to measure the carton and charge by cubic weight.
11. I have bought a second-hand item on Ebay etc, but have no fitting kit - what can I do?
If you have purchased a Powerbronze product second-hand, or perhaps from new but have lost the fittings for this, please contact us and we will see whether we can help by selling you the parts tha
t you need to enable you to fit this to your bike. No guarantee is offered on the item if not purchase from Powerbronze Australia & the kit will incur a cost from UK.
12. Why am I not able to buy from Powerbronze UK or other Countries and have the parts sent to Australia or NZ?
Only our Exclusive & authorised Importer/Distributor in Australia/NZ is allowed to offer our professional guarantees to you when purchased in Australia from any Retail Bike Shop who is an official agent to Powerbronze Australia or direct from the "Online Shop" every distributor is allocated an agreed region for sales. The RRP is carefully calculated at a true landed cost into Australia including all Customs Duty & Govn Charges. We offer great value on a superior product and competitive pricing when compared with similar items from our competitors. However - Powerbronze Quality & Service is never matched as all Powerbronze items achieve TUV or ABE type "Standards" approval whenever required by the industry.
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